Training Courses

Quality Control Circles

Course id: 0012

Synopsis

Quality Control Circles (QCC) is a process of solving problems in an organization using the identified 7 QCC tools of Brainstorming, Cause & Effect Diagram, Checksheet, Histogram, Pareto Principle, Scatter Diagram, and Radar Diagram.

This course is specifically tailored to provide a better problem solving process for an organization with examples for better understanding to participants.

Course highlight Participants will have better knowledge of solving problems in the production floor and in the service departments using the QCC tools for continuous improvement. It encourages proactivity, prevents problems and promotes staff relationship to benefit an organization.

What you will learn

This course comprises of the following topics:

What is Quality Control Circles
What are the benefits to an organisation
Why and how Brainstorming works
Fishbone â€“ Cause & Effect diagram
How to use a Checksheet from data collection
What is Histogram and how to use it
Pareto principle â€“ vital few, not trivia many
How to use Scatter Diagram and interpretations
What Radar Diagram is for
How to implement QCC in an organization
Process of PDCA Cycle

Participants will, in addition, learn the process of using the Plan, Do, Check, and Action Cycle to assist in solving problems.

Who should attend

This course is suited for all levels of staff working in an organization from manager, supervisor, clerks to those who are keen to solve problems in the process of their daily work, be it major or trivia.

Prerequisite

Participants are not required to have any special background knowledge but those from Production and Service Departments and those who are interested in solving problems for continuous improvement in an organisation will benefit from this course.

Course methodology

This course is presented in a lecture using Powerpoint presentation.

Course duration

1 day.

Course structure

Overview: what is QCC and its benefits
QCC Tools: the 7 tools
Brainstorming : why use it, methods, how to stimulate creative thinking
Cause & Effect Diagram : fish bone diagram, how to do it, identify causes
Checksheet : why & how to use it, examples of data collection
Histogram : construction, process centering, spread and shape, interpretation
Pareto Chart : key problems, 20/80 rule, vital few & trivia many
Scatter Diagram : relationship of variables, interpretation of diagrams
Radar Chart : rating performance, strength & weakness
Implementation: establish QCC system, training, duties, teams, PDCA Cycle
PDCA Cycle : a problem solving process based on Plan, Do, Check, Action cycle

Instructor

Roger Ong

Course Schedule

Consultancy

Technical Consultancy

News on ProvenPac

ProvenPac is HRDF Certified

  ProvenPac Sdn. Bhd.
  C-4-3 Gembira Park,
  Jalan Riang, 58200
  Kuala Lumpur, Malaysia

Tel: +603 03 5889 5889

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currently scheduled.

Please inform me when
this course is scheduled.

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Bridging the Gap